GateGlassBusiness name
GateGlass is published by Open Satchel. Open Satchel operates billing, domain verification, and related admin records, so it may appear in Paddle account or payment contexts.
Refund window
Direct GateGlass purchases are eligible for a refund request when both apply: the request is made within 14 days of the purchase date, and the licence key from your receipt has not been activated.
What activation means
GateGlass is unusable until you paste your licence key into the app and it activates. Activation records the install against your order, unlocks the software, and is the point at which we consider the purchase delivered and final. Downloading the app does not activate anything — you can download, look at the app, and still request a refund.
If you are unsure whether your key was activated, email us and we will tell you.
How to request a refund
Email [email protected] with the purchase email and receipt details, or use the support options provided in your Paddle receipt.
Processing
Payments are processed by Paddle as merchant of record. Approved refunds are normally returned through the original payment method, subject to Paddle and payment-provider timing.
Abuse and exceptions
We may decline refund requests connected to fraud, chargeback abuse, or attempts to resell or redistribute the software.
Your statutory rights
This policy does not limit any rights you may have under applicable consumer law, and those rights come first where they apply. Consumers in the UK, EU and other jurisdictions may have a statutory right to cancel a purchase of digital content within a set period. Where such a right applies to you, it overrides the activation condition described above. Payments are handled by Paddle as merchant of record, and Paddle may issue a refund under its own buyer terms regardless of this policy.
Contact
Questions can be sent to [email protected].
Last updated July 29, 2026.